HISTORY OF ITIL®
ITIL was developed by the CCTA, now the OGC, during the late 1980s when the UK government’s reliance on IT was increasing and fiscal efficiencies were being sought. A team of CCTA staff set out to document a common sense approach to managing IT services that would improve reliability while maintaining costs efficiency. Using their own experience, a collection of then best practices and common sense, the first IT Infrastructure Library was created.
ITIL started way back in 1986 with the development of the original ITIL function based set practice of 40+ books dealing with a variety of best practices. From 1999 ITIL version 2 introduced 7 central books which dealt with the processes widely accepted as the best practice framework for IT Service Management (ITSM)
Now in 2007 – 21 years after the first inception ITIL V3 consists of 5 central books and an official introduction book. These incorporate the best of V1, V2 and tested current best practice for ITSM. The 5 central books are made up of Service Strategy, Service Design, Service Transition, Service Operation and Continual Service Improvement. |
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To celebrate the eagerly anticipated 3rd version of ITIL itSMF International together with its partners OGC, TSO (official publisher) and The APM Group (official accreditor) would like to invite you to the GLOBAL LAUNCH. This will be a unique opportunity to see how the new version of ITIL will affect the business world and give you an insight into the future of best practice. It will also be an opportunity to meet the authors and see V3 in the flesh for the first time.
The Scandinavian ITIL v3 Roadshow Event, will be held at:
Moltke's Palace
Dronningens Tværgade 2,
1302 Copenhagen K,
Denmark.
As ITIL celebrates its 21st birthday a more elegant venue could not be imagined as
Moltke's Palace offers “A palace with a history and tradition and
the details, surroundings and service are always perfectly matched to
the requirements of your occasion or event”.
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