Sharon Taylor, President of the Aspect Group is a well known and respected figure within today’s IT Service Management community.

As the Chief Architect for ITIL®, the world leading IT Service Management best practices, Sharon is the author of ITSM books and regular columnist for a variety of IT management publications in North America, South America, Japan, Asia, Europe and Scandinavian countries.

Sharon is the Chair of the itSMF International Publications Executive Committee, responsible for ensuring global quality publications in over 40 countries, and is at the centre of best practice development and endorsement.

She is also the President of the North American Institute of Certified Service Management Professionals, a sister organization to the UK Institute of Service Management.

Her contributions to the community and to best practice are based upon extensive professional experience in the industry. After many years as an active ITSM professional within Canada, she is currently President of Aspect Group Inc, leading AGI’s consultancy, training and ITSM practice, working with clients throughout North America, Asia and Europe.

As a long time CEO, Sharon brings a business background and focus to IT service management and has used her business experience in influencing the future directions of the IT service management industry.