Authors
Colin Rudd
(Director, IT Enterprise Management Services Ltd)
Colin has been working in the IT industry for over 35 years and is internationally recognised as a leading authority on Service Management. He has been heavily involved in the development of IT Infrastructure Library (ITIL). Colin was involved as a lead author in the development of Versions 1, 2 and 3 and was also responsible for the design of the ITIL Version 2 framework. Colin now works for his own company and is actively involved assisting a number of major clients with the improvement of their Service Management processes and solutions. He has delivered training and consultancy all over the world and has presented at many International conferences on all aspects of Service Management.
He was a former President of the Institute of IT Service Management and is Chair of the itSMF Standards Management Board, in which he has been a driving force for the establishment of the Service Management certification schemes. Colin’s contribution to the Service Management industry was recognised in 2002, with the presentation of the itSMF’s “Paul Rappaport” lifetime achievement award.
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