Core Books
Service Operation (SO)
By focusing on delivery and control process activities, a highly desirable, steady state of managing services can be achieved on a day-to-day basis. To ensure it is integrated with the rest of the ITIL® library, guidance is based on a selection of familiar service support and service delivery control points. Concepts and guidance in this publication include:
- Application management
- Change management
- Operations management
- Control processes and functions
- Scaleable practices
- Measurement and control
