Recently chosen of to co-author the ITIL V3 Continual Service Improvement core volume, Gary is an IT professional with more than 30 years experience, specializing in Process Consulting, Strategic Business Alignment, Project Management, and Training. Gary joined Pink Elephant after successfully running his own consulting and training company, and serving as the Director of Training for Help Desk Institute. Gary’s main focus at Pink Elephant is to provide strategic guidance on the delivery of IT Service Management, process consulting, project management activities, and education programs to Pink Elephant's customer based across North America, Europe, Asia, Australia and New Zealand. Gary also has extensive experience presenting ITSM and ITIL-related sessions to audiences at major events worldwide.