A pioneer in ITSM with more than 15 years of experience, HP brings people, process and technology together to enable companies to respond quickly to change. HP has a rich history with ITIL, and is the only technology vendor to author one of the five ITIL v3 core books. In addition, HP has authored the ITIL Glossary, and has built the overarching process maps for the new library. Given the contribution that HP has made to Service Management, HP has revamped its Service Management offerings, and brings to the market a new set of solutions aimed at leveraging ITIL v3, and once again extending industry best practice. The HP Service Management portfolio provides a holistic view of an enterprise’s entire IT landscape, incorporating all aspects of Service Management, with specific solutions in:
Demand and Portfolio management, for analyzing and managing multiple IT projects;
Application Transition Management, for transitioning applications from development to operations;
Business Service Management, for the alignment of Business and IT processes;
Traditional IT Service Management, for the implementation of the core processes supported by ITIL, and focusing on Service Operations;
Service Driven Operations, for the tools and technology required for an automated IT environment.
